Refund Policy

Effective Date: 01 January 2025

This Refund Policy outlines the terms and conditions governing refunds for services provided by The Skill Network.

Scope of Services

The Skill Network offers recruitment and staffing-related services primarily for employers and recruiters. Job seekers are not charged for using the platform.

Payments

• All payments are applicable only to recruiter services
• Fees are charged based on agreed service terms

Non-Refundable Services

Refunds are not applicable in the following cases:

• Job postings have been published
• Candidate profiles or resumes have been shared
• Services have been partially or fully utilized

Refund Eligibility

Refund requests may be considered under the following conditions:

• Duplicate or excess payment
• Technical error resulting in incorrect billing
• Payment deducted but service not initiated

Refund Request Procedure

• Requests must be submitted within 7 days of payment
• Requests must include payment proof and reason for refund
• Email requests to info@theskillnetwork.com

Processing Time

Approved refunds will be processed within 7 to 10 working days using the original payment method.

Service Cancellation

Once a recruitment service has commenced, cancellations are not permitted.

Policy Modifications

The Skill Network reserves the right to modify this Refund Policy at any time. Updates will be published on this page.

Contact Information

For refund-related enquiries:
Email: info@theskillnetwork.com